FAQ2022-11-02T09:07:06+00:00

FAQ

Why should I choose Spanish House London?2023-03-01T18:29:24+00:00

Spanish House London has been voted “Best Spanish Language School – UK” in the 2020 Small Business Awards.
Our excellent Google reviews speak for themselves: We are experts in teaching Spanish (and passionate about it)!

To ensure the best quality of teaching, we carefully select our tutors among highly educated native speakers from Spain and Latin America, broadly experienced, and fully qualified to teach Spanish.

Not only do we guarantee excellence in teaching standards, we also make sure every student receives the close attention they deserve by running our courses in small groups (10 students per class on average). But most importantly, we value our students, listen to their needs, and make things easy for them.

What are the lessons like?2023-03-01T18:30:53+00:00

With our communicative approach to the language, you’ll learn Spanish relating to real life situations. In a friendly and welcoming atmosphere, you will feel encouraged and supported to speak in Spanish from the offset. Our teachers create an immersive Spanish environment to give you the maximum exposure to the language. Although you will learn the four skills (speaking, listening, reading and writing) we tend to leave the last two for homework so that you can make the most of your lessons.

What level should I enrol in?2023-03-01T18:32:18+00:00

If you are a Complete Beginner or have a basic knowledge of the language (you know a few words and expressions) you should enrol in an Inicial 1 (Level 1) course. If you already know some Spanish, please take our online level assessment tests. To see the contents covered in each course, you can download the syllabus. Do not hesitate to contact us if you are still unsure which course is the best for you. We are always happy to help you decide!

Can I attend missed lessons in a different group?2023-03-01T19:13:00+00:00

Yes, we are flexible. If you miss a lesson, contact Student Support (studentsupport@spanishhouselondon.com) and we will search alternative dates for you to attend that lesson with a different group at no cost.

Additionally, on online courses, we will send you the recording of the lesson you missed, so that you can watch it at your own pace.

If you prefer to catch-up on a private lesson, you can book a 30-minute 1-to-1 catch-up lesson at only £20!

How do I know what contents were covered in a lesson I missed?2023-03-03T10:51:31+00:00

Your teacher posts the contents covered and the homework for the week after each class. Just click on the blue button at the bottom of the welcome email you will receive a few days before the start date of your course. If you do not see this email in your inbox, please check your spam folder and mark @spanishhouselondon.com as safe sender. If you still have any questions, please contact Student Support on studentsupport@spanishhouselondon.com

Do I have to buy a book?2023-03-01T18:33:34+00:00

Yes, check the description of each course to see which textbook you’re going to need. Each book covers the contents of 3 different levels, so you won’t have to buy another book if you want to continue to the next course. Having the aid of a textbook will provide you with a helpful structure in your learning process. We combine the book’s excellent materials and resources with other engaging activities, such as games, projections, role-plays, flashcards, videos, etc

Do you send the textbooks for in-person courses?2023-03-02T11:28:28+00:00

No, if you are attending an in-person course and you have purchased the textbook through our website, your teacher will give you your book on the first day of your course.

Do you offer any discounts?2023-03-02T11:35:57+00:00

Yes, we do! You will obtain a £15 Early Bird discount when you enrol in a course at least 30 days ahead of its starting date. Just look for the discount code in the description of each particular course and insert it in the field “Redeem your Coupon” when you enrol online. Do not forget to type the EARLY BIRD part of the code!

Additionally, with our Referral Programme, you can bring a new student of any level and you will both receive a £15 discount on your next course/s.

Can I try a lesson before enrolling in a course?2023-03-01T18:37:43+00:00

Yes, we are so sure that you’ll love our lessons that we let you try them for free. Just contact Student Support (studentsupport@spanishhouselondon.com) on the start date of the course of your choice. If we have availability on the day, we’re happy for you to come along and try a lesson before enrolling.

Can I join a course if it has already started?2023-03-01T18:39:39+00:00

Yes, you can. If a course has spaces available after its start date, you can join in at a later stage. Unlike other schools, we won’t make you pay for the lessons you have missed! The enrolment fee will be automatically reduced on our website, according to the number of lessons that have already been taught, so you can go ahead and enrol directly from the website. Joining in late works especially well for those who already know some of the contents in a course and wish to skip the basics.

 Can I learn more intensively than once per week?2023-03-01T18:42:40+00:00

Some of our courses run in an intensive form over five consecutive weeks, where you’ll be attending lessons twice per week. If you can’t find a 5-Week Intensive course at the level/location of your choice, you can enrol in two consecutive levels at the same time, attending lessons twice per week with two different groups. We recommend this option if you already have a basic understanding of the language (i.e. you have taken at least the first five lessons of an Inicial 1 course). We also run One-Week Intensive couses and Weekend-Intensive courses in our Clapham North branch.

Will I receive a certificate to acknowledge that I have completed a course?2023-03-01T18:43:53+00:00

Sure! We send certificates of completion to all those students who have attended at least 80% of the lessons in a course.

I am unable to complete my course2023-03-01T18:53:21+00:00

No problem, we understand that sometimes life can get in the way. You can put your enrolment on hold for up to 12 months (from your enrolment date) and rejoin at a later date. Please check our Terms & Conditions “Enrolement on Hold”.

Can I be refunded for unattended group lessons?2023-03-01T18:57:16+00:00

Once your course starts, we cannot offer refunds for unattended group lessons. However, we can send you a recording of your lesson (if held on Zoom). You can also join a different group live at no charge to make up for a missed class. Just contact Student Support on studentsupport@spanishhouselondon.com to arrange.

If you request a refund at least one week (7 calendar days) before your course starts, we can refund your fees in full. Cancellations made by the student within 7 days of the start date or once the course has already started, cannot be refunded. Check our Terms & Conditions here.

Can I change courses?2023-03-01T19:00:50+00:00

Absolutely! If you feel you’ve enrolled in the wrong level, we can move your enrolment to a different group/level at any stage of your course, provided the group you want to move to has spaces available from the same lesson number.

Before enrolling in a course, we recommend that you take our level assessment tests and check the syllabus of the course here.

My course falls on a Bank Holiday. Do you teach lessons on Bank Holidays?2023-03-02T16:49:07+00:00

We do not teach any lessons on Bank Holidays. If your course falls on a Bank Holiday, the ten lessons of the course will run over an increased number of weeks. Please refer to the description of each course to see the dates when it will run.

Can I cancel or rearrange private lessons?2023-03-01T19:04:24+00:00

Yes, no problem. We need a minimum of only 24 hours’ notice should you need to cancel or rearrange a private lesson. Contact Student Support (studentsupport@spanishhouselondon.com) to reschedule your private class.

Do you run group courses for children?2023-03-02T16:51:39+00:00

No, we only run group courses for adults over 18 year old. We can provide your child with a Private Tutor. Please see information on our Private Tuition here.

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